Here is a page of information and questions to help you with getting your hardware back up and running.
Step 1: Check to see if there is any visible damage to the Smart Brick or any of its components.
Step 2: Attempt to reset the Smart Brick/turnstile by powering it down and powering it back up again. Let the Smart Brick/Turnstile be off for about 30 seconds before powering it back up again.
Step 3: If none of the above steps have proven to be an issue collect as much information as possible.
- Gather the LTE####’s from the Smart Brick(Located on the bottom of the unit)
- Take photos/video of the behavior of the Smart Brick
- Give a timeline and an explanation outlining what issues are present.
- Check to see if any LEDs within the ring are showing up differently than their normal status. (For reference use the myComply Smart Brick manual for the different lights)
- Please also specify the site the Smart Brick/turnstile is located on
- Provide an onsite contact name, phone number, and email so we can reach out if we can do any remote support.
- Please specify whether this is a check-in or check-out unit.